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JIRA Automation Rules to check if a value of a field exist on the same field of other tickets

Sara

Hello, I need to create a rule that notifies me (by email) when a new issue is created and exists a ticket in other project where a custom field of the ticket created is the same, how can I create this?

I created one, but didn't work (the issue created if one of those issue types, and there is an issue that math the JQL, but in the log I got this: the issue didn't match the specified JQL (most likely), how can I set that I need exists one issue that match that jql and not the created one?)

Captura de Pantalla 2023-02-27 a la(s) 13.04.32.png

Thanks in advance.

Accepted answers

Jack Brickey

Hi @Sara , it would really help to see the structure of your JQL. I realize you have an obfuscated for a reason which I certainly understand. Would it be possible for you to create a JQL that is using test projects search that you could share the full JQL?

All comments

Jack Brickey

Sara

This is the JQL: project = "X" and issuetype in ("t1", "t2") and status in ("Under Mapping", "Final setup") and "S name[Labels]" = {{issue.S name}}

Jack Brickey

So the JQL condition as written is assessing the issue being created. For example if "project X" is not the project associated with the issue being created then the condition would fail. Is that your intent? I thought you are trying to query for the existence of an issue in a different project. I think what you want is to use a Branch - Related issues and choose JQL. Further, within that branch, you will check to see if the JQL returns non-zero results and if true then send the email.

If I am off track here please let me know. If my assessment is accurate and you need further help please let me know. In order for me to take a reasonable attempt at the rule I need to know if the following statement accurately represents your use case.

When an issue is created in project-ABC I wish to search project-X for any issues where the value of custom field–123 is the same as the custom field–456 in the issue that triggered the rule. If any search issue exist in project – X then send an email to the dataoperations-manager.

Sara

That's it! I want to find issues in another project, not in the same as the issue created.

Sara

I’ve tested but got an error, the custom field I used to match is type labels, maybe is due to this? (xProjectMatch={{issue.Spider name})
this is the error I got: Error rendering smart-values when executing this rule: Improperly closed variable: {{issue.Spider name}
Thanks so much for all your help! really appreciate it

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