Can I add an else to a rule condition, and how?

Phil Bustin_7fmhjs

I created the following rule, but I can't figure if and how I can add an else condition to the last condition (To Region is one of BA, MO).  The new condition could be (Else), although (To Region equals PA) would also work.  For the  new condition, the action would be (Then: Transition the issue to PA Certification).

If it is relevant, I don't know whether our product plan is Free or not.  We don't have automation add-ins.

Bill Sheboy

Hi @Phil Bustin 

This is the second question I have recently seen with this need (if/else in a branch) and I thought this was possible, and it is not currently.  The UX of the rule designer appears to have recently changed to make it more clear when if/else can be used.

For the use case you are showing, a couple of possible work-arounds would be:

• Easy way: Use different branches over all sub-tasks, including conditions for each region set/query.  This would work as long as they are not dependent upon each other for action results.
• Harder way: Use different branches, over the exactly matching sub-tasks.  This could be done using advanced branches and smart value, list filtering on Status and Region, and then iterating over any matching sub-tasks.

Kind regards,
Bill