Is there an automated way to assign tickets to assignees according to their shift schedule?

Question

Currently, the way I'm doing it is to create an automation trigger every single day.

1. When Issue Created
2. At this specific date
3. Assign it to these list of people.

Is there any other way of doing it instead of just creating triggers for each day? Assginee leaves and shift schedules need to be factored out in here and we do have 3 shifts on one day.

Bill Sheboy · Answer

Hi @Justine

If you are okay maintaining the rule, I believe you can do this with one single rule.  It just needs to be updated when people change shifts.  For example:

* trigger: issue created
* action: re-fetch issue
* if/else condition* advanced compare condition: to determine if {{issue.create}} is in your "first" shift timeframe, using date/time comparisons or a regular expression
* action: assign the issue, using the "user in a defined list" option, and add the people to your list

* else/if condition* advanced compare condition: to determine if {{issue.create}} is in your "second" shift timeframe, using date/time comparisons or a regular expression
* action: assign the issue, using the "user in a defined list" option, and add the people to your list

* else/if condition* advanced compare condition: to determine if {{issue.create}} is in your "third" shift timeframe, using date/time comparisons or a regular expression
* action: assign the issue, using the "user in a defined list" option, and add the people to your list

You could additional criteria to handle weekends, holidays, etc. as required.

Kind regards,
Bill

Alex Koxaras -Relational- · Answer

HI @Justine

Out of the box, unfortunately Jira doesn't offer something like that. You can always search the marketplace for an app, like the one I've found here https://marketplace.atlassian.com/apps/1224541/shifto-shift-roster?hosting=cloud&tab=overview

There might be more, so I would advise you to search for yourself.