nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Give access to Customer portal for guest users confluence

Ellen Beentjes

Hi,

We use guest users for customers that only need access to one space (a customer space) in Confluence Cloud.

We also use Jira Service Management, however these users can't access any of the knowledgebase pages in the support portals.

Is there a way to give access to the service desk AND be a Confluence Cloud user?

Thanks!

Accepted answers

All comments

Alex Koxaras -Relational-

Hi @Ellen Beentjes

Unfortunately you can't. I can confirm that if a user (portal only, or with an account id) is a JSM customer he/she has access to KB. From the moment he/she is granted the guest permission, it automatically stops seeing the KB. Keep in mind that guests in confluence is still in BETA, so no wonder why that's happening. Given the fact that:

Guests can only have access to one space at a time.

I don't think that currently you can achieve what you want.

Ellen Beentjes

Hi Alex, so if you are not a user in confluence, you can have access (as a portal customer), but as a guest user, your access is denied?

Alex Koxaras -Relational-

I think that's pretty much what's happening. You stop being a portal customer and become a guest user. You have to see if granting that guest user guest access to the KB, give him back that visibility (keeping in mind that guests can have access to only one space).

And again, this is a BETA feature with the guests. I wouldn't be surprised if they fix this (imo I think they should). Let me check if I can find a suggestion somewhere..

Alex Koxaras -Relational-

There you are: https://jira.atlassian.com/browse/CONFCLOUD-74966

Already exists such suggestion.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

confluence

cloud

jira-service-desk-cloud

confluence-cloud

guest