After a quick start, the "Resolution" of issues is always "Unresolved"

Question

Hi, I'm new to Jira and I'd like to track very easy business tasks, so I started with default settings.

I created an issue, then set its status to "Done". I expected that the "Resolution" would be "Resolved", but it isn't. There's also no way to change the "Resolution" field in the issue details.

I know it's a simple question but surprisingly I didn't find any clear information about this. How to change the "Resolution" field to "Resolved"?

mayorow · Answer

I found the solution!

I created a new project of type "Company-managed business" (instead of Team-managed business), and it works well (weird!).

So I think the hint for newbies like me would be "Don't create Team-managed projects, create Company-managed projects".

mayorow · Answer

I found this instruction: https://confluence.atlassian.com/jirakb/jira-issues-need-a-resolution-826873869.html

But I do not see anything in Settings - Issues - Workflows in the "Active workflows" tab! The inactive workflows do not seem to be related to this simple workflow with 3 states.

Do you know what I'm doing wrong?

mayorow · Answer

There's an option to add a rule to update the issue field, but still no "Resolution" field!