Update all users on a project at every comment added on issue

Question

Hi,

I have a helpdesk project with 3 people/members and I want to set a notification automation that when a customer or one of the three members of the project add a comment(internal or external) all 3 members of the helpdesk project should be notified by email to keep track of the issue even if it's not assign to them(the remaining 2 members/people in the helpdesk project)

It will be useful that the member who posted the comment to not be notified because he is the one who posted, he allready know :)

Any help will be much apreciated!

Thanks,

Jack Brickey · Accepted Answer

Hi @Alexandru Mihuleac , you don't need Automation here. You can use the Notification scheme for this. Under project settings > notifications you will find issue commented. You can add the Service Desk Team to this notification. This assume that is the role all your agents are members of but you can use whatever role/group is appropriate.