nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Asign issue to first commenter

Alexandru Mihuleac

Hi, I have a helpdesk project with 3 people and I need to set an auto assign rule for the first person from helpdesk(not customer) that comments in the ticket by email reply or directly on the Jira platform.

I have set -Trigger Issue commented: comment is the main action

-User condition User who triggered the event is not a customer and Asignee is Empty/Unassign

-Then Assign the issue to Specify user User who triggered the event

But....nothing happens...

Any help will be much appreciated!

Accepted answers

Diogo Teles_zhgoui

Hi!

I tested this out, and the following worked for me for internal and external comments.

Screenshot 2023-02-22 113937.png

Is the user you tested this with an assignable user?

All comments

Diogo Teles_zhgoui

Hi!

I tested this out, and the following worked for me for internal and external comments.

Screenshot 2023-02-22 113937.png

Is the user you tested this with an assignable user?

Alexandru Mihuleac

Hi,

It works!! Thank you very much!

Ajay _view26_

Hi @Alexandru Mihuleac

Welcome to the Atlassian Community!

You can try out this automation rule

Screenshot 2023-02-22 at 5.19.59 PM.png

Ajay _view26_

@Diogo Teles Cheers ... you have already provided the answer.. seems we were on the solution at the same time 😋

Alexandru Mihuleac

Yes the user that I have tested with is is part of the helpdesk project but until now we had to manualy assign the issue. We are only 3 people in the helpdesk and it's helpful for us to auto assign the issue to whom commented first on the issue.

Thanks again!

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