Moving data from Jira Premium in production environment to sandbox

Question

Hello!

I wonder to know, if it is possible to move data from a Jira Premium subscription in a production environment, to a sandbox associated to this JIra Premium subscription,

The question is about moving data and configuration from addons at the marketplace, like bigpicture and exalate, or on the other hand, it is possible but doing manually.

Thanks!

Francisco Villena · Answer

Thanks Mayur

But for the data that cannot be copied, is there any mechanism, as export/import, that allows us to incorporate them into the sandbox?

Best regards

Mayur Jadhav_30osel · Answer

Hello @Francisco Villena ,

I hope you are doing well!!

Well, if you try to copy the data automatically, Under Actions in the product table, select Copy production data. The data copy process won't work if the uncompressed XML file size for your Jira product is over 40GB and also it will not consider the

* Jira product data

* Automation rules

* Jira Service Management features powered by Opsgenie, (including all content accessed through the Opsgenie URL, as well as alerts and on-call schedules)

* Insight for Jira Service Management

* Product access settings (you’ll need to add users to groups for permissions to apply)

* Third-party apps and app data.

But if you considering doing it manually you will get the data including third-party apps and apps data.

For more information, you may please have a look at https://support.atlassian.com/organization-administration/docs/manage-product-sandboxes/.

I hope this information helps.

Regards,
Mayur