Is there a way to find out if Issue was created via Jira WM forms?

Question

Hi,

we are using Forms in Jira WM to let useres create a requests for our Operations team

In the same project we are creating internal issues that are of the same issue type.

I would like to create a separate e-mail trigger to the requester, if the issue was created via forms. Does anyone know, if I can find out, if the issue was created via forms?

Currently I have a workaround that triggers, if the requester is not in the Operations Team user group.

Thanks in advance! :)

Trudy P Claspill · Answer

I know this is an old question, but the same question was asked again today and I found a different answer.

According to an answer on this post, an issue created from a JWM form gets a label "business-form" added to it. I confirmed that is still true. You can check for that value in the Labels field to determine the issue was created by a JWM form.

Felix Grodmeier · Answer

Hi John,

thanks for your suggestion!

I will try it out :)

John Funk · Answer

Hi Felix - Welcome to the Atlassian Community!

I don't know of a way to know this/do this except to put a unique custom field on the form and make the field required. Then check the value of the field in a condition in your automation.