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Issue with full access to jira service management

Aleksandr Ganiyev

Hello everyone,

I am confused with on situation about my admin access rights.

I am administrator of jira service management and i have all access to jira but for some reason i can`t access to page is indicated below.

Can someone explain me this situation.

Thanks in advance.

Admin access.png

Accepted answers

Fazila Ashraf

Hi @Aleksandr Ganiyev

You are not the org admin.

There is this nice article explaining different admin roles in JIRA. Checkout https://actonic.de/en/comparison-of-different-administration-levels-in-jira/

John Funk

Hi Aleksandr

That looks like you were trying to access user management. You must have site admin permissions to do that.

All comments

Fazila Ashraf

Hi @Aleksandr Ganiyev

You are not the org admin.

There is this nice article explaining different admin roles in JIRA. Checkout https://actonic.de/en/comparison-of-different-administration-levels-in-jira/

John Funk

Hi Aleksandr

That looks like you were trying to access user management. You must have site admin permissions to do that.

Aleksandr Ganiyev

Hi @John Funk

I am jira administrator and i have access like jira-site admin but i dont have organization admin access rights.

Could you tell me - Organization admin can have only one person? or two person also can have Organization admin access simultaneously.

Thanks in advance.

John Funk

There can be multiple organization admins for your site.

Aleksandr Ganiyev

@John Funk

Hi,

Our organization admin has followed instruction at the link below

https://support.atlassian.com/organization-administration/docs/update-a-product-url/

but how you can see on screen below for some reason in this section not shown our products at all although we have 3 products

Jira Service management

Jira Software

Jira Confluence

Can you explain me why we cant find them

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