Create automatic reminder after 12 hours of assigning the ticket

Question

Hello Team,

Hope you are doing well.

We are working on 3 projects, one of them has a hight rate of tickets and the other 2 are not. Sometimes we lose track of these 2 projects.

I need to create an alert notification after assigning the ticket to anyone after X hours from the created time.

Best regards,

Ahmed

Karyna Tyrnavska _SaaSJet · Answer

Hi, @Ahmed Safwat Marey !

If you need to get alerts on important tasks, use Boomerang: Reminders for Jira Issue.

You can set a reminder directly in the issue and add a comment if it`s necessary.

Oliver Siebenmarck {Polymetis Apps} · Answer

Hi @Ahmed Safwat Marey ,

I would try this with Automation. Simply set up an automation in the slow moving project(s) with a Scheduled Trigger, run it every X hours and use this JQL to get all issue that have been assigned since then:

project = "slow project" and assignee changed AFTER (-8h)

Hope that helps,
 Oliver