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Summary Field Optional Issue

Samuel López_gtc2xx

Hi all,

I have the following problem, for some reason the Summary field (a non optional field) appears without the * character, and for integrations with Zoom now I have problems because that field (the principal field of the ticket) is missing.

Do you know how could it be solved?

Accepted answers

John Funk

Hi Samuel - Welcome to the Atlassian Community!

What type of project is this? If Company-managed, check the Field Configuration for that project and issue type for the Summary field to see what it says.

All comments

John Funk

Hi Samuel - Welcome to the Atlassian Community!

What type of project is this? If Company-managed, check the Field Configuration for that project and issue type for the Summary field to see what it says.

Samuel López_gtc2xx

Hi,

Well it says team-managed project but I actually have no access to the Field Configuration. I only know that Summary should be a non negotiable field.

Samuel López_gtc2xx

Other than this, I actually don't know how to make it clear to report this issue with my Jira Administrators, I seem uncapable of configure this field Summary.

Do you know if there's an inner configuration that I can report?

Thanks for your help.

Best regards.

Samuel López_gtc2xx

Hi @John Funk

I've been doing a little more research but not finding any solution yet. All I got this far is that the Field Configuration (at least in de administraition panel in this temporary new server for testing) shows which fields are a Must, but still not getting why this field changed in the real one.

I'm still checking if I get something else where it may fails but, not success yet.

I would appreciate your commentaries.

Regards.

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