Administrator accounts not allowed to manage tickets

Marco_Artioli

Hi, 

I've in my system 3 accounts set as "administrator".

My personal account has all the features allowed.

Accounts 2 and 3 (assigned to my collegues) seems to have different functions.

Example 1: with these 2 accounts, trying to change ticket state I got "Non hai l'autorizzazione per eseguire la transizione di questo ticket" 

so no authorization to execute transition of the ticket.

Example 2: accounts 2 and 3 have in main left menu "Ticket and filter" instead of "Queue" and "Insert a request".

How can I solve it?

 

Account1 ok

 

Account 2 and 3 limited

 

Here the rules set

Dave Mathijs

Hi @Marco_Artioli welcome to the Atlassian Community!

Adding a user to a project role (in this case 'Administrators') doesn't mean anything without looking at the permission scheme associated with that project.

For example: Does the project role 'Administrators' have the Transition Issues (or any other issue permission) permission granted?

Your account may be member of a different group or project role that has the necessary permission.

So, check your permission scheme issue permissions first.