JQL for (component does not equal "" but includes all other components, as well as empty)

Question

I know that "!=" is the trigger for "not equal". However, in my instance, I want the JQL to reflect all tickets, except those that are populated with component A or B. So in essence. I want all tickets that are populated with any other component or tickets that do not have the component field populated to reflect.

Nic Brough -Adaptavist- · Accepted Answer

Welcome to the Atlassian Community!

Yes, you need to account for empty fields.  Not equal to does not include empty fields (the logic, though it sounds wrong to humans, is correct - empty fields don't have anything to compare, so you can't equate "not equal to" with them)

Try

component not in (A,B) or component is empty

Craig Nodwell_7eve9b · Accepted Answer

Hi @Samantha welcome to the community.

Try 
component not in(A,B) OR component is EMPTY

Dave Mathijs · Accepted Answer

Hi @Samantha welcome to the Atlassian Community!

Try the following JQL:

component != "A" OR component != "B" OR component is EMPTY