Members of this team should only receive the email from JIRA "no-reply@automation.atlassian.com", If

Question

Hi,

I have created group name is GalaxE Prod Support Group

Members of this team should only receive the email from JIRA "no-reply@automation.atlassian.com", If the ticket is created by any members from this group "GalaxE Prod Support Group".

is this possible in JSM if yes please help me out on the same.

Thanks,

Guruprasad Shenoy · Answer

Hi @Sreenadh ,

while creating the automation this are the option you need to select following things

step 1 : for Trigger select issue created option

step 2 : then add new condition

step 3: select User Condition

step 4: configure the below field as mentioned in the below image for criteria you will get an option to select group  GalaxE Prod Support Group

step 5 : select send email as action item

Sreenadh_5t0th7 · Answer

Hi @Guruprasad Shenoy

I did not see the Initiator is in administrators  activity on the Automation rule.

Please help me out on the steps to create the Automation rule.

Thanks,

Guruprasad Shenoy · Answer

Hi @Sreenadh ,

you can achieve this by using automation

create an automation rule that when an item is created and person who created that item belongs to  GalaxE Prod Support Group  then sends an email

adding the images for your reference

in criteria u can add  GalaxE Prod Support Group

Hope this helps :-)

-Guru