How Do I edit a default request participant?

Question

Whenever a new ticket is created on my service desk an internal service desk user is added as a default participant.

I remember setting this up, but need to change it now and can't find where this configuration setting is?

Right now, every ticket that comes into my service desk gets this user assigned as a request participant, I simply need to make that stop happening so that each new ticket has no default additional request participants.

Any thoughts where I can find this setting?

Kristian Žurav · Answer

Hello,

I have the same problem. And no, request participants is not added by any automated rule. We add a different user to each request by automation and this action is visible in the history of these requests. But the addition of this request participant is not visible in the request history, it is actually there from the beginning (I tried to create the request internally from JSM, there is not even an option to add anyone this way).

Best regards,

Kristian Žurav.

Vincent Chen · Answer

I have the exact same issue. An ex-employee shows up as the requested participant on every ticket that's created in that specific project and there are no automation rules that are affecting this change.

Riley Venable · Answer

You can change the default assignee in the Project settings > Details section.