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I want to trigger a notification to Service Desk(Group) users once the ticket is created to them

Sreenadh_5t0th7

Hi,

I want to trigger a notification to Service Desk(Group) users once the ticket is created to them.

please help me out with the Automation Rule to create the notification because i want to customise the content of the email.

Thanks,

Accepted answers

Riley Venable

To create a notification for Service Desk(Group) users when a ticket is created, you can: 1. From your project's sidebar, select Project settings > Notifications. 2. Select Add notification. 3. Select the issue event that triggers the desired notification (e.g. ticket created). 4. Select the users and roles who should receive this notification (e.g. Service Desk(Group)). 5. Click Add. 6. Configure your rule by selecting and defining the fields under the sections When this happens..., If these match..., and Then do this... fields. 7. Select Save and you're all set.

All comments

Joseph Chung Yin

@Sreenadh -

By default, the assignee/reporter(customer) of the issues are already getting system notifications. Are you asking that all agents to received notification when issue is created in your JSM project? What do you mean by ServiceDesk(group)?