The status doesn't change for one of my users. The user can't see the same work flow as as anyone else.
Hello @[deleted]
Welcome to the Atlassian community!
Can you be more specific about what your user does and does not see?
How are they trying to "view the workflow"? Are they trying to change an issue status and not getting the same option (for the same issue) as other users?
What type of project are the issue in; Software, Service, or Work Management?
Is it a Team Managed project or a Company Managed project?
Are there Conditions applied to the workflow transitions that would prevent the user from selecting certain destination statuses?
It's software, company managed and there are conditions. They should be getting the same results based on the workflow published but they're only seeing the open->closed options.
We would need additional details to try to help you debug this more.
Can you get the user to provide a screen image of what they see, and share that with us?
Can you share a screen image of the workflow diagram?
Do you have more than one workflow in the Workflow Scheme applied to the project?
What are the details of the Conditions being applied to the various transitions?
Does the user have the same Product Access and group memberships as the other users? Has the user been granted Jira Software product access (versus Jira Work Management or Jira Service Management access)?
Here's a pic of the active WF / Transitions that they should be following but aren't.
I've inserted a diagram of the workflow that they should be following but aren't. There's also another project using this workflow. I've made the user Project Admin (we only have Jira software cloud)
Quick question... How do you login as an end user again?
https://support.atlassian.com/user-management/docs/log-in-as-another-user/
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