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Issues with two projects - URGENT!

Jessica C K Flores

Hello,

Currently me and other users are facing issues opening this:

https://reconinc.atlassian.net/jira/software/projects/RAT/boards/8 No one is able to access it, not even myself

https://reconinc.atlassian.net/jira/core/projects/REC/board - Yoav is able to access it and added me again but Luis is not able to access it.

Please help urgently!

Accepted answers

Stefan Salzl

Hi @Jessica C K Flores

Could you proivide some explanation of what exactly you are trying to do as well as screenshots so to make it possible for us to understand and analyse the problem?

furthermore:
Are you an administrator in this jira site? Was there a permission scheme added to the project so that people need to be added to the project in order to see issues?

Best
Stefan

All comments

Stefan Salzl

Hi @Jessica C K Flores

Could you proivide some explanation of what exactly you are trying to do as well as screenshots so to make it possible for us to understand and analyse the problem?

furthermore:
Are you an administrator in this jira site? Was there a permission scheme added to the project so that people need to be added to the project in order to see issues?

Best
Stefan

Yoav Tzur

Hi Stefan,

I am the admin, non of the members cannot access the boards

Jessica C K Flores

Captura de tela 2023-02-20 143738.jpg

Jessica C K Flores

Captura de tela 2023-02-20 144055.jpg

Stefan Salzl

Hi @Jessica C K Flores & @Yoav Tzur

As I can see from the above screenshot it´s a team-managed project. This means access and permissions are handled within the project, not globally by a Jira Admin. (it seems the access configuration is set to private).

I recommend to red through the following link that explains all the details about configuring access and permissions in a team-managed project:

https://support.atlassian.com/jira-software-cloud/docs/next-gen-permissions/

Best
Stefean

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