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Stopped receiving notification emails

Erik Chan

I'm having trouble receiving notification emails from both jira and bitbucket.

I believe my email erik@swapbox.xyz is on the email suppression list. Is it possible to take me off the list? Would be great if any other emails from @swapbox.xyz also get removed this list

Accepted answers

Andy Heinzer

Hi @Erik Chan

I found there was a suppression on your email address. There was a bounce message of

550 5.1.1 Recipient address rejected: User unknown in virtual mailbox table

I have cleared this suppression from our side. I did not locate any other suppressions on your domain.

You should be able to receive notifications again now.

Andy

All comments

Dave LIAO

@Erik Chan - I just escalated this thread to Atlassian. They should be able to help you out!

Erik Chan

Thanks much appreciated

Andy Heinzer

Hi @Erik Chan

I found there was a suppression on your email address. There was a bounce message of

550 5.1.1 Recipient address rejected: User unknown in virtual mailbox table

I have cleared this suppression from our side. I did not locate any other suppressions on your domain.

You should be able to receive notifications again now.

Andy

Erik Chan

Thanks!

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