From name on service desk emails when using API

Question

Hi,

I am using API to post new service requests like this example:

https://wisenetwork.atlassian.net/rest/servicedeskapi/. POST

{"serviceDeskId": "6","requestTypeId": "23","requestFieldValues": {"summary": "REST API TEST request","description": "test.",},"raiseOnBehalfOf": "tirveli@gmail.com"} I have made needed authorization tokens, etc., and I can pass messages to JIRA service desk.

But when someone makes a request with API and JIRA sends an automatic message of a new ticket (request created), the sender name on the email is my name. Is there a way to force it always to be the same, like the company name? Or is there a way on API request to set the from name?

Timo_whqfz8 · Answer

Is there a feature on API to not set the email sender name on API calls? Or do I just need to make a separate account with the desired name and use that with API?

Timo_whqfz8 · Answer

Those are all Global settings. I do not want all of my tickets to be like that. problem is only on submitting service tickets with API. Other than that it's ok to show the name of the reporter on notification mail.

Is there a way to set that when user XXX crates a service desk ticket with API, the from the name is set to XXX-company name?

Rudy Holtkamp · Answer

Hi @Timo , You should go to https://wisenetwork.atlassian.net/jira/servicedesk/projects//settings/customer-notifications Under Sender name choose: Display the user’s public name for user-generated messages. Otherwise, display the portal name Next you can also go to https://wisenetwork.atlassian.net/plugins/servlet/project-config//notifications. Here you can change the sender under Notification email Rudy