Hi there, I'm trying to change a numeric value of an assets object attribute using an automation, but I'm rather stuck at the moment. I've created the automation and added some audit log steps to check the value I'm picking up. Everything seems to go fine until I go to the last step edit assets field attributes. The asset I want to edit is "Resterende credits" for that specific contract. Purpose of the automation is, once a ticket is closed, the credits field(the assignee fills this field in on closure) is deducted from the total available credits (Resterende credits). I've added screenshots from my assets configuration, the automation and the audit log. If more info is needed, please let me know. Many thx for all the help. Kind regards, Dirk

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Changing value of an asset using automation

Dirk De Mal_3mqsr2

Hi there,

I'm trying to change a numeric value of an assets object attribute using an automation, but I'm rather stuck at the moment.

I've created the automation and added some audit log steps to check the value I'm picking up. Everything seems to go fine until I go to the last step edit assets field attributes. The asset I want to edit is "Resterende credits" for that specific contract. assets config.png

Purpose of the automation is, once a ticket is closed, the credits field(the assignee fills this field in on closure) is deducted from the total available credits (Resterende credits).

I've added screenshots from my assets configuration, the automation and the audit log. audit log.png

If more info is needed, please let me know.

Many thx for all the help.

Kind regards,

Dirk

Accepted answers

Kai Becker

Hi @Dirk De Mal ,

the problem is probably the {{lookupObjects}} smartvalue. This is going to be an object an not the credit value itself. So you might need to use the dot notation to access the attribute value.

Could you try {{lookupObjects.Resterende credits}} as first part of your substraction?

All comments

Kai Becker

Hi @Dirk De Mal ,

the problem is probably the {{lookupObjects}} smartvalue. This is going to be an object an not the credit value itself. So you might need to use the dot notation to access the attribute value.

Could you try {{lookupObjects.Resterende credits}} as first part of your substraction?

Dirk De Mal_3mqsr2

Hi @Kai Becker

Big thx for the help already...

I tried {{lookupObjects.Resterende credits}} as first part of my substraction, but I still get the same error in the automation audit log : No Objects associated to the Insight field.

Any other clues as to why this is not working accordingly? I'm pretty sure it's in the notification of the smart value, but really cant figure out what...