Migrate ProofHub to Jira Service Management

Martinus Sinaga

We have existing ticketing with ProofHub and we are planning to migrate all the ticket and user to JSM. Is it possible?

Rilwan Ahmed

Hi @Martinus Sinaga ,

Welcome to the community !!

You can migrate data from proof hub (or any other issue tracker) to jira by making use of CSV. 

• You need first create a project in jira, add required users and grant permissions. 
• Then create required custom fields in jira.
• Export the data from proofhub to csv and then use this csv for importing data into jira. 
• While importing, jira will ask for field mappings

Please note: Always try export in test instance or in a test project in phase by phase. Later if everything is ok, do in main project.

Detailed steps are explained in https://support.atlassian.com/jira-cloud-administration/docs/migrate-from-other-issue-trackers/