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How do I send an email to all Assignee(s)

Zaldy Parian

Hi all,

Hope someone could help me with my problem.

I got an automation that uses Lookup issues action. The resulting list of issues from a filter is included in the body of the email presented as a table; which includes a column for {{issue.assignee}}.

I wanted to get the collection of Assignee(s) and put the list into the To field of Send email action.

How do I get the list of Assignee(s) as recepient of the email. I don't want to send individual email for each issue as it will become too noisy -- e.g., an Assignee could have 4 issues, which will result to receiving 4 separate emails.

I tried adding Assignee and issue.assignee, but the email was being sent to myself.

Cheers.

Accepted answers

Trudy P Claspill

Do you need to send the entire list to every assignee, or is it enough to send to each assignee just the list of issues assigned to them?

If the latter is an acceptable alternative, you could do something like this:

action: lookup issues with your JQL
advanced compare condition to check if {{lookupIssues.size|0}} is > 0
advanced branch: on {{lookupIssues.assignee.accountId.distinct}}
- action: lookup issues with your JQL plus assignee = the branch variable
- advanced compare condition to check if {{lookupIssues.size|0}} is > 10
- action: send the email, referencing {{lookupIssues.first.assignee.displayName}}

All comments

Trudy P Claspill

Do you need to send the entire list to every assignee, or is it enough to send to each assignee just the list of issues assigned to them?

If the latter is an acceptable alternative, you could do something like this:

action: lookup issues with your JQL
advanced compare condition to check if {{lookupIssues.size|0}} is > 0
advanced branch: on {{lookupIssues.assignee.accountId.distinct}}
- action: lookup issues with your JQL plus assignee = the branch variable
- advanced compare condition to check if {{lookupIssues.size|0}} is > 10
- action: send the email, referencing {{lookupIssues.first.assignee.displayName}}

Zaldy Parian

Hi Trudy,

Thanks for your suggestions. I will try it and see if that's a viable option.

Main reason I wanted send the entire full list of issues in one email is because the email is also being sent (as Cc) to the Change Manager; i.e., it will be a bit noisy if I send it to every assignee + the Change Manager. In short if the result of the JQL filter have 5 issues in it and also 5 distinct assignees; although the assignee will receive only 1 email each, the Change Manager will receive 5 emails.

Is there a way to assign to a temporary variable (or buffer) the Assignee as it loops through #lookupissue... Then use that variable on the To field of an email? I tried the Create variable action, but I could not make it work. :-(

Zaldy Parian

Hi @Trudy P Claspill ,

Can you please let me know how i set this up?

advanced branch: on {{lookupIssues.assignee.accountId.distinct}}
- action: lookup issues with your JQL plus assignee = the branch variable
- advanced compare condition to check if {{lookupIssues.size|0}} is > 10
- action: send the email, referencing {{lookupIssues.first.assignee.displayName}}

If you can give me an example or screenshot, that would be super.

Cheers.

Trudy P Claspill

Hello @Zaldy Parian

I pulled that from the Answer on this post. If you look through the comments in the answer you will find screen images and additional information.

(credit to @Bill Sheboy )

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