Project to manage onboarding (Asset deployment and account creation)

Question

We have a need to automate our onboarding of staff from an IT perspective.  When a new hire comes in, we need to set up and provide their PC and phone, and set up all of their required accounts, which are department specific.  I would really appreciate advice on which project in Jira might be close or on the way to what we are after.  The flow would be:

1) HR lodges a ticket.  This will have the staff's name, title, department, start date, manager name, and which accounts and hardware is required.  (Of course I realise a lot of these fields I would need to create).

2) After submission the company director would need to approve.

3) Someone assigns themselves in IT to the ticket.  Each of the fields would need a comment field after them so IT can comment that the setup is complete.

4) After completion IT closes the ticket.

Is there anything close, or might it be better to start with one of the more generic JSM projects like "Facilities Service Management"..?

Bruce Anderson [Administrator] · Answer

Hi Walter,

Thanks for that.  We have just started using JSM actually as our main IT support to end users for infrastructure issues.  And we love it.  But was not sure if it is the best project type for this kind of an onboarding scenario.

Walter Buggenhout · Answer

Hi @Bruce Anderson [Administrator],

JSM is a great fit to govern the entire process, for several reasons:

* The tools has a form builder (with plenty of ready-made templates that can help you get started quicker) where you can build rich forms to initiate the request (cfr all the information HR provides you with to get started);
* Via automation several tickets can be created and assigned to the right teams to ensure that everyone involved gets clear instructions on what needs to be ready by when;
* Through the premium plan you can even manage the assets (laptop, phone, org chart, locations, ...) related to the employee, which you can use for inventory management and - if needs be - offboarding purposes as well
* Ticket links ensure that everyone knows what to do, but HR is still informed of the status of the overall onboarding as well as the separate tasks that are involved.

Hope this helps!