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Automation Audit Log Shows Successful but Dates are Blank

Tasya Febriany

I created a few automation rules to complete custom date when the issue is created. For example input the field Start Date, label must be Maintenance and issue type equal Epic when the issue is created.

The audit log shows successful but there is no date in the field. Any ideas why it's showing successful but the data isn't populating?

- Audit Log

- Automation

- Result

Accepted answers

Valerie Knapp_dpp5c6

Hi @Tasya Febriany , welcome to the community and thanks for your question.

If, in the audit log, you click on the option, "Show more", you can see how the rule was processed, which can help in a case like this where the issue should meet the criteria but the action isn't happening.

Something else you can try for troubleshooting is to use the "log action" action to check that the smart value is working. Again, if you go into the "Show more" you should be able to see if the correct value is returned in the smart value, and then it's just to understand what / if something else isn't configured correctly.

Karim ABO HASHISH

hi @Tasya Febriany

most probably because the start date field value is empty. i would recommend to use issue.created instead of issue.Start Date.

Pro-Tip:

You can also refer to this article as a reference when working with different JIRA Date field.
The recommended way to use Start Date field is issue.startDate but as i explained it won't work in your case because the field is most probably empty)

Let us know how it went for you and feel free to refer back for further assistance

All comments

Valerie Knapp_dpp5c6

Hi @Tasya Febriany , welcome to the community and thanks for your question.

Karim ABO HASHISH

hi @Tasya Febriany

most probably because the start date field value is empty. i would recommend to use issue.created instead of issue.Start Date.

Pro-Tip:

You can also refer to this article as a reference when working with different JIRA Date field.
The recommended way to use Start Date field is issue.startDate but as i explained it won't work in your case because the field is most probably empty)

Let us know how it went for you and feel free to refer back for further assistance

Tasya Febriany

I filled the start date field before, but it didn't work

Karim ABO HASHISH

Good Morning @Tasya Febriany

In fact the start date your are using in the function is referring to the Start Date of the task not the EPIC.

In order to solve that, you could store EPIC start date in a smart value then use it in your function --> check the illustration below

Let me know how it went for you.

Tasya Febriany

Thanks @Karim ABO HASHISH

I change the part of smart value from issue.Start date to issue.customfield_10015 and it worked!

Deon Schaffer

There is a reserved field called "Start date". I tlooks like all attempts to use that field result in a blank outcome in automation - even when a the field has a value.

I suggest using a differently named field.

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