JIRA Automation : Auto transitioning to In Progress status not working

Vaibhav_bi1ao3

Hi Team,

I'm using a simple built-in automation rule. However, when I commit with the issue key in the commit message. This rule does not get triggered. Could you please help to share what could have gone wrong and if there's anything that needs to be done on our side to get it working?

 

 

JIRA Ticket -

Valerie Knapp_dpp5c6

Hi @Vaibhav , welcome to the community and thanks for your question.

I would recommend two things to get you started on trying to understand why the Automation isn't working.

First, in the Jira issue, there should be a section in the Details tab for Automation -

Here, you can validate if the issue passed the rule condition and if it was successful -

 

If that looks good, we need to also check the Audit log for the Automation rule

If you click on the hyperlink for the "Recent rule executions", you should enter directly into the Automation rule.

From there, if you click on the "Audit log" and "Show more" options, we can see that by creating an issue, the trigger criteria was met and therefore a comment was made in the log -

 

Looking at this two places for the configuration and execution results should help you understand better how the rule is set up to work or where a modification might be required. If you need more help, please just add to this post. Cheers