How does Jira find computers on our domain, and what information is pulled once the system is found?

Thomas Bauman

I apologize for the plain question, but I have not been able to find a straight answer or video dictating how this is done.

My organization is looking to move to Jira, and our help desk is really in need of a good asset management system. We have been looking at Jira as an opportunity to hit all birds with a single stone, though we cannot really identify how Jira actually obtains asset information, and what information it is even able to obtain.

Along with this, is Jira able to talk with Dell and HP sites to pull warranty information for each device?

 

Thank you all!

Nic Brough -Adaptavist-

Welcome to the Atlassian Community!

Ok, there's a long and dull story about how we ended up here, but...

If you are on JSM Premium, then you have access to "Assets" (formerly called "Insight", please forgive people if they say that instead - it's a moderately recent change and we're not all used to it yet)

This module is for Asset management inside Jira, and it does what you expect - lists of items to track, makes the info available to Jira users, and so on.

There is a secondary part to it called "Assets (insight) Discovery".  This is software is actually separate to Assets - you run it as a service on your own hardware, it does not run on Cloud.  It can scan your network, and generate a pile of data ready to be imported into Cloud's Assets (and automatically import it)

It's complex because you have to run it on your own hardware, inside your network (or ring-fenced AWS, GCP, Azure or other Cloud server providers) and feed the results up to your Cloud Assets.

There's nothing in Jira or Assets that will talk to your warranty providers automatically.  But you could script or automate something to do it!