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I cannot add a child issue (as user story) to an epic

Ivan Yuan

I have an Epic created in my JIRA project, and then I clicked "Add a child issue", and chose the type "Story" from drop down list and filled in other fields, then tried to save the issue (story), however it gave me the following error message

"You can only set epic links for issues on the Story level. Please check your hierarchy configuration settings."

I have issue type hierarchy setup as following:

Screenshot 2023-02-14 at 1.54.04 PM.png

Based-on the setting, the user story can be a child of epic. Not sure why I still got the error message and cannot create it as Child?

Thanks

Accepted answers

Vamsi Kandala

Hi @Ivan Yuan

Welcome to Atlassian community!

Can you please check and verify the hierarchy of the issue types within the project and confirm?

A similar question was raised sometime ago and you can refer to the alternative/ solution mentioned: https://community.atlassian.com/t5/Jira-Software-questions/Can-only-create-user-stories-in-epics/qaq-p/2066040

Hope this helps.

Thanks,
Vamsi

Trudy P Claspill

Hello @Ivan Yuan

Welcome to the Atlassian community!

I suspect that you issue hierarchy is incorrect.

Can you show us the complete issue hierarchy?

Also, can you tell us which issue type are selected based on the icons shown in you image, to the right of Epic?

In that field in the issue hierarchy you should be selecting the issue types that you want to be equivalent to Epics. Based on the icons I think you might have added the Story (and maybe the Bug) issue types into that field which is telling Jira you want them to be equivalent to Epics. That is not a supported configuration.

The native issue hierarchy in the Standard version of Jira is:

Epic
|-- standard issue types: Story, Bug, Task, etc.
    |-- subtask issue types

You can create additional issue types at the Standard and Subtask levels, but not at the Epic level.

All comments

Vamsi Kandala

Hi @Ivan Yuan

Welcome to Atlassian community!

Can you please check and verify the hierarchy of the issue types within the project and confirm?

Hope this helps.

Thanks,
Vamsi

Ivan Yuan

Hi @Vamsi Kandala Thank you for your instant reply. I think I have the types Hierarchy configured. Please see my original post that attached with screenshot of hierarchy configuration. I believe it is correct, can you please help to check for me?

Trudy P Claspill

Hello @Ivan Yuan

Welcome to the Atlassian community!

I suspect that you issue hierarchy is incorrect.

Can you show us the complete issue hierarchy?

Also, can you tell us which issue type are selected based on the icons shown in you image, to the right of Epic?

The native issue hierarchy in the Standard version of Jira is:

Epic
|-- standard issue types: Story, Bug, Task, etc.
    |-- subtask issue types

You can create additional issue types at the Standard and Subtask levels, but not at the Epic level.

Vamsi Kandala

Hi @Ivan Yuan

Looks like all the issue types are in the same level and so it is not allowing you to create Story under Epic. Can you try removing Story issue type from that list under 'Jira Issue Types' and check?

Thanks,
Vamsi

Ivan Yuan

@Vamsi Kandala Thank you! It works by removing Story from the hierarchy list. Now it looks as below. What is real relationship of the issue types in below hierarchy definition. Does it mean "Epic", "Bug", "Feature" can be a child of "Epic"? Perhaps I'm confused about the definition Screenshot 2023-02-15 at 9.52.04 AM.png

Ivan Yuan

Thank you @Trudy P Claspill

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