Instance report

David Martínez López

Hello everyone, could someone tell me where to access this section of JIRA Servidesk, to edit it? Thank you very much!

The report arrives by email

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Alex Koxaras -Relational-

Hi @David Martínez López 

It would be great if we could have the complete email, in order to understand what kind of notification that is, because there are two:

• Customers' notifications
  • Go to project > project settings
  • Customers' notifications
  • Find the appropriate notification and click edit
  • You may want to click to edit the template as well
• Internal Notifications
  • In cloud you can't edit them
• There can be also the chance of the email that you receive if from a post function. In that case
  • Go to cog wheel > issues
  • Workflows
  • Find the workflow of your issue and edit it
  • Locate the transition before which you possibly receive this email and click it
  • Edit the transition and go to post functions
  • See if there is any post function which sends out an email
  • Edit it, if any and after finishing, publish your workflow
• Finally there might be a Jira Automation
  • Go to project > project settings
  • Automation > Locate any rule which may send an email
  • Edit rule and edit the email body
  • Save rule

Let me know if that worked out for you!