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How to reference "Trigger Ticket" or "Affected ticket" in Jira automation

Eric Percival_62mha1

Hi All,

I have an automation between my service desk project and my software project. Where when a ticket in the software project changes status it will put a comment on the linked ticket in the service desk project that development has started.

In order to achieve this I made a global automation where the scope is multiple projects and the project listed are my software project and service desk project.

I am however running into an issue when there is a ticket in the software project and another linked ticket is also in the software project it puts a comment that the development has started. This is however incorrect as I would like the automation to only run when the linked ticket is in the service desk project.

Is there a way where I can define the trigger issue as a condition or trigger project as a condition?

I can not seem to add an attachment with a screenshot of the automation but it is currently configured as:

Trigger - When:issue transitions From: Dev on Deck To: In progress

Condition - Project = GPS (This is the software project)

Branch - For linked issues (All link types)

Action - Then: Add comment to issue "This ticket has begun development"

Accepted answers

John Funk

Hi Eric,

You should use a specific and unique Issue Link Type for the linking of issues between the JSW and JSM projects. Even create a new type if you want to ensure there is no overlap with other issues. Then base the trigger on the condition of having that specific link type.