Is it possible to give customers view access to confluence directly?

Question

Hi there,

We're currently writing all of our customer documentation in Confluence which is going great so far.

We've been able to link a service desk project into Confluence for the knowledge base, but this completely breaks all of the awesome navigation and nested documents we have in the sidebar when editing.

Is it possible to give customers in Jira Service Management Read-only access to Confluence? The knowledge base access is limited as almost all of our pages refer to other pages etc.

I found an old community article that says we have to convert them to Atlassian users, but doing this doesn't change the functionality (and that post was from a few years ago)

Any pointers?

Thanks

Sébastien Sciboz · Answer

Sadly the automatic links are also not displaying.

This is really boring, so why the portal can't reflect this better.

Riley Venable · Answer

You can restrict access to your knowledge base articles from your service project. To change who can view articles in space from your service project, go to Service project settings () > Knowledge base. Select the Who can view dropdown next to the linked space of your choice. Choose the Only Confluence users option if you want only Confluence users with access to that space to view the articles. Choose the All logged-in users option if you want all logged-in users of your service project (even people without a Confluence license) to view the articles.
To make changes to multiple spaces in one action, select the relevant spaces by checking the box next to the space name, go to the Who can view button above the table, and choose from the given options.
Only admins can change these knowledge base permissions. If you don’t see only Confluence users or the All logged-in users option, it may be because the space admin has made the space publicly accessible in Confluence.
You can change this in Confluence if you’re a space admin. To restrict access to your space, select the Settings button to go to Confluence permissions when hovering over that row. Turn off the View permission under Anonymous access. Use Confluence page restrictions to impose more granular restrictions.

Sam Nadarajan · Answer

Hello @Chris Wiggins and welcome to the Community!

Currently not possible. If you're looking to have customers have read-only access and view the page hierarchy (that's not available in the portal when viewing articles), then you'll have to convert the customers to Atlassian accounts and give them either a regular Confluence license or guest license.

Or you could include those links within the page itself so your customers can do some sort of navigating within the page.