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Groups Synced from Identity Provider not Providing Access to Confluence

Elijah Sauder

Hello!

I am having an issue where the groups that are being synced from my identity server for user provisioning are not granting people access to confluence. I have to go in and manually assign the default groups that come with confluence.

Any help to resolve this is appreciated.

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Trudy P Claspill

Hello @Elijah Sauder

Welcome to the Atlassian community!

The tags on your post indicate you are using a Free plan. Are you really using a Free plan? If so, you are limited to 10 users. If you grant access to more than 10 users, you will have to pay for your Confluence use.

Under User Access Settings have you defined a set of approved domains for your synched users and set those so that they are automatically assigned a role in the Confluence product?

https://support.atlassian.com/user-management/docs/control-how-users-get-access-to-products/

Elijah Sauder

Hello, we are currently using the free plan that is correct. We only have 5 people using it at the moment for testing it out, so we shouldn't be hitting the 10 user max.

I do have the approved domains setup. Though idk if that would affect SCIM provisioning.

Trudy P Claspill

Do the approved domains cover the email domains of the users that would be provisioned?

If so, then you can add to the approved domain a configuration to automatically grant access to products for users in that domain. See step 4 here:

https://support.atlassian.com/user-management/docs/control-how-users-get-access-to-products/#Approved-domains

That should give them access to the products automatically after they have been provisioned, I believe.

Elijah Sauder

The approved domains currently do cover the email domains of the users.

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