Is there a way in JSM Cloud version to set a fields drop down options based on another field selecti

Question

I have a custom field with drop down options. Based on what the user selects in this field, I would like to preset the dropdown options for another custom field. Is there a way with the JSM configuration that this can be achieved or do I need to utilize a plugin like scriptrunner and will that even support what i am trying to do.

I looked through several similar questions but was not clear to me if the answers were for other atlassian products (server, etc)

Thanks

Romy

Suzi Firth · Answer

@Romy Meyers Oh bugger.

Well if you ever upgrade to premium you know you can do it.

I use this kind of automation for a few different things:

* Setting Impact & Urgency based on OpsCategory selected
* Priority matrix for Impact and Urgency selected
* Setting Issue type based on OpsCategory selected
* Recurring tickets (alerts, autogenerated reports, weekly tasks)

Riley Venable · Answer

You can use dependent dropdown fields to achieve this. Dependent dropdown fields let people pick their options from two dropdown lists - parent list and child list (sub-list). When a user selects an option from the parent dropdown list, the child dropdown list is populated with options based on the parent option.

Romy Meyers_17gioh · Answer

thank you all so much! @Suzi Firth we currently only have the standard JSM so automations are limited. We may just have to upgrade to premium if i go your route.

thanks again @Mark Segall and @Suzi Firth