I have a user account that somehow got disabled in Jira when we were making changes to elevate the user permission to site admin. When we submited the case to Jira support, they said that they cannot enable the account and need to see the user's government-issued identification document.
Can someone at Atlassian explain to me why you need the government-issued ID?
We asked the support advocate person and she could not provide the answer. All she said was that we asked for the document twice.
Since we paid for the tenant service, we enable and disable the account as we see necessary, we create the projects, manage the project, assign permission in Jira then how does Atlassian say that they cannot enable the account with a user id that we created.
I can create another ID and have the individual access the environment. Does Atlassian come back will ask for the user government-issued ID for this person?
This request for user identification does not make any sense to me.
