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Automation process for creating new ticket

Aleksandr Ganiyev

Hello everyone,

I am using Jira Service Management Cloud

I would like to create one rule by automation process of jira into my project

I want that if any customer writes response to Closed ticket, in that case new ticket should be created automatically.

How can i do it, if it possible of course.

Thanks in advance.

Accepted answers

Ashish Bijlwan_zogaqs

Hi @Aleksandr Ganiyev

Please create the Automation Rule as mentioned in the below screenshot, it will trigger when any ticket has the comment as Closed and will create a New ticket in same project with same issue type (you can change it as per your project requirement).