Bug in the system

Question

Hi There,

Several of our users arent able to create a service ticket, could the support team please advise whats the next possible solution? thanks.

Asha Goyal_0i7i5i · Answer

Hello @[deleted]

Please check if Customer is added in the project as "Customer role". Also, you may check

* Create Issues: Customers must have permission to create issues in the Service Desk project(s) in which they want to create a ticket.

* Comment on Issues: Customers must have permission to comment on issues to be able to provide additional information or updates on their ticket.

* Attach Files: Customers may need permission to attach files to their ticket if they need to provide additional information or evidence related to their issue.

Thanks

Nic Brough -Adaptavist- · Answer

Welcome to the Atlassian Community!

What are their permissions?  What are the symptoms of "can not create" (what's stopping them?)

unknown · Answer

Hi There,

for example this user is not able to create a request Nathalie Guilbot - Profile - Jira (atlassian.net)

to our service portal here Support Center - Jira Service Management (atlassian.net)