Product created outisde of [ORG DOMAIN]

Question

Hello,

We recently got an email from Atlassian that stated two of our users currently administer 2 products outside the organization.

These two users did so accidently. I tied to help one of them with deleting it but we get this error. Wondering what we need to do to get it removed?

Thanks!

pedro.o · Answer

Ahh! Thank you, I don't think we noticed that option there. Will give this a try. Thank you Trudy!

Trudy P Claspill · Answer

Hello @pedro.o

As per the message, the Organization includes Products which need to be deleted before you can delete the Organization.

In that Organization go to Billing and select Manage next to one of the Products. Then select Delete for each product shown on the Manage Subscriptions screen.

After deleting all the products you should be able to delete the Organization.

pedro.o · Answer

Hi Trudy, it's for the error in red at the bottom. We are unable to remove the org this user created,

Thanks!