Making the issue security level default based the reporter's group

MahanthPrudhvi

I would like to know if the below requirement is possible or not

When a user from one group is creating a ticket, security level must be selected by default.

This security level selection should depend on the users group.

Ex: If an user from Group A is creating a ticket  the default security level should be Level 1.

If an user from group B is creating a ticket the default security level should be Level 6.

Thanks.

John Funk

Hi Mahanth,

You can't do that on the actual create. You can only designate a default security level for all new issues. But then you can run an automation rule that will change the security level based on the Reporter or some other condition.