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Why don't we have "create sub-task"?

Jamien Price

Hi all,

Using Jira Service Management and our project is using the "IT Service Management" template I believe. We don't have a "create sub-task" option when clicking the overflow menu on a ticket. I was wondering if anyone knew how to get it back?

Under "Issue Settings" sub-tasks appear to be turned on:

Is there anywhere else we should be looking?

Thanks.

Accepted answers

All comments

David A_s1ayjk

Hello Jamien,

You must dropdown the option "actions menu" in the issue and there appears create subtask.

Hope this helps!

John Funk

Hi Jamien,

Is the Sub-task issue type in your Issue Type Scheme for that project? Here is more information: https://support.atlassian.com/jira-cloud-administration/docs/configure-sub-tasks/

Jamien Price

Thanks David,

I'm afraid that when I open the action menu and search for "create" nothing appears:

And when I search "sub" I get a single entry called "sub-task" that simply takes me to the admin settings page for sub-tasks:

I still have no way of actually creating a sub-task.

Thanks.

Jamien Price

Thanks. This might be getting closer. When I go to Settings > Issues > Issue types the "sub-task" type exists and is related to a number of schemes:

I can't however confirm what scheme is associated with my particular project as when I go to "Project Settings" I expect there to be an "Issue Types" option where I can see what scheme is in use, but that option isn't there:

As such I believe I have no way of knowing what scheme my project is using and in turn can't confirm whether that scheme is related to the "sub-task" issue type or not.

I'm quite new to Jira administration. Does any of that make sense or am I looking at this completely wrong?

John Funk

Ah, it sounds like you might be using a Team-managed project. Can you verify if it is Team-managed or Company-managed? Team=-managed projects do not use schemes.

Jamien Price

Thanks John, you're correct, it's team-managed.

I'll confess I'm not entirely sure of the ramifications of that. I am however noticing that a lot of Jira guides I'm trying to follow refer to settings that when I go to hunt them down I don't seem to have. I'm starting to wonder whether being team-managed is potentially the root of a number of these frustrations?

"Team=-managed projects do not use schemes." - does this mean I've lost the ability to control things like turning "sub-tasks" back on then?

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