Smart value in Automation

Question

Hi There,

I believe its possible but something I can not get the smart value work. Unsure what did I miss.

Use case:

This rule checks if the reporter of a new issue belongs to one of the 5 groups (Group A, Group B, Group C, Group D, or Group E). If the reporter is in one of the groups, the Labels field is set to the corresponding value: "A" for Group A, "B" for Group B, "C" for Group C, "D" for Group D, and "E" for Group E. The Smart Value syntax uses conditionals to dynamically set the value of the Labels field based on the group of the reporter.

Code:

{{#user_is_in_group(Group A)}}A{{/user_is_in_group}}
{{#user_is_in_group(Group B) }}B{{/user_is_in_group}}
{{#user_is_in_group(Group C)}}C{{/user_is_in_group}}
{{#user_is_in_group(Group D)}}D{{/user_is_in_group}}
{{#user_is_in_group(Group E)}}E{{/user_is_in_group}}

I receive this error:

Error parsing template: Closing tag (user_is_in_group) does not match opening tag (user_is_in_group("Fraud Team"))Does anyone tried before and work?RegardsMM

Mimi Peters · Answer

Thanks for the suggestion so at least it will reduce half of what I originally planned one rule for each. Was greedy to put all in 1 :)

Carlos Faddul_kqcedv · Answer

Hi @Mimi Peters , i'm trying to resolve this with list in smart values, however it's not very promising.

Maybe you can use more simple way the automation.

Something like this can help you to maintain the automation update and will help you to debug the automation (if someday the automation crash)

Mimi Peters · Answer

@Carlos Faddul  Hiya, still hope to get one rule does it all if possible :)