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Unable to transition tickets to DONE, receiving Transition Failed - This field is required

Sean Saxon_g4wpm5

Hi all,

We've created a new Project in our cloud instance, and I was testing and end 2 end workflow, from ticket creation to closure.

When trying to transition tickets to DONE, I am receiving the following error:

"Transition Failed". "This field is required" - not very informative and I do not have any validators or transitions in place. Any ticket can be transitioned to any status, as "Allow all statuses to transition to this one" is set for all.

The only required fields that I still have enabled are the default fields Reported By and Description, both of which are populated.

This is happening for all issues types (Spike, Bug, Task, Sub-Task, Story) and I am not seeing

I've also checked dev tools in the browser, and am seeing a 400 Bad Request

errorMessages: ["This Field is required. "]

errors: Object {}

Thanks in advance for your responses

Accepted answers

Kelly Arrey

Hi @Sean Saxon Can you view the Done transition in the workflow? It sounds like it has a Validator or a Condition that's testing for a field value, and giving a rather uninformative message if it doesn't get it.

All comments

Kelly Arrey

Sean Saxon_g4wpm5

Hey @Kelly Arrey - that's the crazy thing, there are not Validators or Conditions for DONE. I've looked at all fields that are required, that may have not be visible in the issue, and that hasn't helped either.

I'm really stumped here. I might have to copy an existing, valid workflow or create one from scratch, and try that. I'm sure it's a simple little radio button that's enabled and I just can't find it.

Kelly Arrey

Ok, that's two of us stumped :-) It may be time to call in Atlassian Support. In my experience they're pretty responsive if you have Cloud Premium.

Sean Saxon_g4wpm5

@Kelly Arrey - thanks so much for your feedback. In the end it was a Validator on a transition state.

When I clicked on DONE in the workflow, it did not show this. When I clicked on the arrow between ALL -> DONE, sure enough there was the Validator, and in that Validator was RESOLUTION! Since we were not setting the resolution the error popped up. Once we removed the validator, no more issue. I'll work on creating a post function to have the user select a Resolution at time of CLOSE and then put the validator back in place.

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