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How to get a numerical value from a text string to automatically sum together in a separate custom f

Wesley April

Ive created several custom fields that have text values as their answers. Id like to write an automation rule(s) that take those inputs and make them assigned numerical values which sum together in a separate custom field on the same screen. The value of these added fields then determines the issues type's priority level.

Example:

How many customer's impacted?

- all (automatically enters a value of 10)

- some (automatically enters a value of 5)

- none (automatically enters a value of 0)

Customer severity

- Stoppage (automatically enters a value of 10)

- Inconvenience (automatically enters a value of 5)

- No Impact (automatically enters a value of 0)

If I selected "all" and then "inconvenience"; my total would be (15)

Accepted answers

All comments

Trudy P Claspill

Hello @Wesley April

Yes, this is possible.

Have you done any work to try to construct this rule? If so, please show us what you have so far.

Wesley April

Condition 1.png Edit Issue 1.png

This is for just one sequence. Basically saying when field "x" is given an input; take said input and edit this other field with the numerical value based on the question's answer. Main problem Im having is when I try to add in the same logic more times for each of my other questions. I cant seem to get the numerical values to add up and give me a total value which I can then use to determine the priority level.

Trudy P Claspill

How many of these selection list fields do you have that you need to evaluate? Is it just two, like in your example, or are there more?

How many value options are there for each of these fields?

Is it possible for the value selected in one of these fields to be changed after it is initially set? If so, would the calculated value need to be updated to align with that change?

There are a couple of different ways to go about this, but selecting the best one will depend on your answers.

Wesley April

7 total fields
5 of them have 4 available selections
1 has 2 available selections
1 has 5 available selections

I would like the calculated value to change if an answer is changed, yes.

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