Reminder to addressee to respond to questions added to comments

N McMahon

Hi,

I have a colleague who was querying if a 'reminder to respond to questions addressed to them in comments' was possible to set up. I accept that if they haven't read the initial email when the query was addressed to them that setting up a reminder may be fool's quest, but I thought I'd ask.
Incidentally, this is only for one person, so I don't want to apply it to the whole company to avoid unnecessary 'spamming'.

Thanks as always for your time!!

Magdalena Zhisheva

Hi @N McMahon ,

I would like to suggest the following:

1. Build a filter based on the users tickets. Something like this:

(summary ~ "username" OR description ~ "username"  OR comment ~ "username") 

Just change the username to the username of the individual you are looking for.

Then save the filter, transfer the ownership to that user and ask him to make a subscription to it and set how often he wants to receive an email as a reminder with that list

2. Instead of filter subscription you may use an automation like: use the same JQL as a scheduled trigger and send email as an action.

 

Hope it helps!

Let me know if you have any questions!