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Suddenly error message "Category needed" when creating a new issue

Tobias Stoll_3djo0o

Since a few days I cannot create new issues in my project (no user). It always comes the error message that a category would have to be selected. This was not the case until now and we have no categories defined in the project.

Now I have tried in vain to introduce categories, but in the selection field of the issue still no category can be selected.

What is the reason that this field suddenly becomes a mandatory field and can I reset this?

Thank you very much

Accepted answers

Rilwan Ahmed

Hi @Tobias Stoll ,

Welcome to the community !!

Few days back one more user reported the same issue here.

If there are no validators added for the create transition of your workflow, I would suggest to contact Atlassian support directly https://support.atlassian.com/contact/

Trudy P Claspill

@Tobias Stoll

I have seen this new issue created in Atlassian's backlog:

https://jira.atlassian.com/browse/JSWCLOUD-24061

It includes this:

Workaround

Please create a Support Ticket with us and mention JSWCLOUD-24061 if you are experiencing this issue.

Magdalena Zhisheva

Hi @Tobias Stoll

It seems to be a know Atlassian issue: https://jira.atlassian.com/browse/JSWCLOUD-24061

Workaround

Please create a Support Ticket with us and mention JSWCLOUD-24061 if you are experiencing this issue.

All comments

Magdalena Zhisheva

Hi @Tobias Stoll ,

Hope you are fine?
Can you send a screenshot of that field and the error message?

Also, are you facing this problem in Team-managed or company-managed project?

Tobias Stoll_3djo0o

Hi Magdalena,

I'm fine thanks! Hope your fine too!

Its a company managed project. Bildschirmfoto 2023-02-09 um 10.10.12.png

Rilwan Ahmed

Hi @Tobias Stoll ,

Welcome to the community !!

Few days back one more user reported the same issue here.

If there are no validators added for the create transition of your workflow, I would suggest to contact Atlassian support directly https://support.atlassian.com/contact/

Tobias Stoll_3djo0o

Thanks. I have checked the Workflow and there ist no validation or condition - only one with the right to create an new issue

Tom Lister_fo1j4e

Does your project have a shared field configuration?
Has someone changed the configuration to make Category a mandatory field?
Check the custom field settings for Category to see where else it might be used.

Tobias Stoll_3djo0o

Hi Tom,

unfortunately ist the German Version, but there ist no Option to change the field settings.

"This configuration item has been locked by Jira or one of its plug-ins. Its configuration cannot be changed."

Bildschirmfoto 2023-02-09 um 10.44.12.png

Magdalena Zhisheva

Hey @Tobias Stoll , can you send a screenshot of the same options but the screen tab?

Tobias Stoll_3djo0o

Hey @Magdalena Zhisheva here the "german" screens - do you need translation? Bildschirmfoto 2023-02-09 um 11.20.12.png

Trudy P Claspill

@Tobias Stoll

I have seen this new issue created in Atlassian's backlog:

https://jira.atlassian.com/browse/JSWCLOUD-24061

It includes this:

Workaround

Please create a Support Ticket with us and mention JSWCLOUD-24061 if you are experiencing this issue.

Magdalena Zhisheva

Hi @Tobias Stoll

It seems to be a know Atlassian issue: https://jira.atlassian.com/browse/JSWCLOUD-24061

Workaround

Please create a Support Ticket with us and mention JSWCLOUD-24061 if you are experiencing this issue.

Tobias Stoll_3djo0o

Tank you @Magdalena Zhisheva

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