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permission for watchers

Juri Kikot

Hi everyone,

I checked the JIRA community posts but couldn't find an up-to-date post about my issue. If this question/topic already exists, please share the link.

So here is the case:

We have currently a project with a restrictive security scheme: only the reporter and the project's members can see the issue. However, we need sometimes to add extra users to an issue.

Looks like the solution is to add people as a watcher.

At the moment, if I add someone as a watcher but they can't see the issue (not being in an appropriate group), they won't get sent a notification. If I could preemptively grant "All watchers" the Browse permission, then I could safely add watchers, knowing they will be able to see the issue.

Would it be possible to define a security level including "All Watchers"? Or JIRA has another way to solve that issue?

Accepted answers

Kristján Geir Mathiesen

Hi @Juri Kikot and welcome to the Community.

One workaround is to create a User Picker field, maybe call it "Additional Watchers" or something cool. Then in the Permission Scheme, you grant "Browse Permission" to that field. You will also need to update the Notification Scheme, add the field "Additional Watchers" to the appropriate notifications. Further, you need to add the field "Additional Watchers" to the appropriate Security Level in the Issue Security Scheme so they can have browse access on the issue level.

Then going forward, you add the users that need to know about this ticket into the "Additional Watchers" field and they will both be able to see the ticket and get notifications.

HTH,
KGM

All comments

Kristján Geir Mathiesen

Hi @Juri Kikot and welcome to the Community.

Then going forward, you add the users that need to know about this ticket into the "Additional Watchers" field and they will both be able to see the ticket and get notifications.