Send request to e-mailaddress when finished

Question

Hi,

We want replace Jira + a shared mailbox with Jira Service management. When we complete a request it should be forwarded to one of three persons.

1) The requester (in case the request is rejected). 
2, 3) One of two mail addresses provided by the requester in the form. 
(depends on the actual request).

Is this possible?

Vaishali Patil · Answer

You could add Request Participants fields to you. This is you use portal for customers to add requests.

Rian De Rous · Answer

yes and no.

The current way I'm setting up the form is that the reporter should fill in two additional contact persons.

Depending on the outcome of our investigation should be forwarded

a) back to the requester (reporter) 
b) back to the requester + contact person a 
c) back to the requester + contact person b

person a or b needs to be able to see the documents and the data filled in by the reporter.

John Funk · Answer

That should be the Reporter field - is it not?