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Issue creation trigger - not working from automation

Alex Larini

Hi everybody,

We have an issue type "Cost_Request" which has a customized workflow with approvals, and an automation triggered by the creation of that issue type, that sends e-mails and do other stuff.

If a user creates that issue, everything works perfectly.

Now the problem: "Cost_Request" issues can be created automatically from the workflow\automations of another issue type.

When this happens, it looks like the creation trigger doesn't activate or something, and the first aforementioned automation never starts. (Checking logs there's no error nor any other trace of the automation getting triggered).

What can be the problem, and how can we work around it?

Thanks

Accepted answers

John Funk

Hi Alex,

On the Rule Details page, make sure the box is checked under Allow rule trigger. Save and publish and then test it again.

Kelly Arrey

Hi @Alex Larini A wild guess, but have you checked the "Allow rule trigger" box in the rule to create the issue?

All comments

Vedant Kulkarni_Trundl

@Alex Larini ,

Now the problem: "Cost_Request" issues can be created automatically from the workflow\automations of another issue type.

Your workflow automation is not triggering the Create event and hence the automation rule is unable to listen to it. How you are creating Cost_Request automatically?

Alex Larini

Exactly, that seems to be what's happening.

I've created a loop transition to have the "Create Cost Request" button in the Tasks when they are in progress. It triggers the following automation:

John Funk

Hi Alex,

On the Rule Details page, make sure the box is checked under Allow rule trigger. Save and publish and then test it again.

Kelly Arrey

Hi @Alex Larini A wild guess, but have you checked the "Allow rule trigger" box in the rule to create the issue?

Kelly Arrey

Great minds @John Funk :-)

Alex Larini

@Kelly Arrey @John Funk I had totally misunderstood that field\check, now it works, thanks!

Vedant Kulkarni_Trundl

@Alex Larini , thanks for the clarification. If its automation only then these are dependent on each other and you would need to link the automation as per the above comments from @Kelly Arrey & @John Funk

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