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"resolution = Unresolved" shows resolved item

Arthur Krier

Dear Community,

I use a Kanban Project in the current Jira Cloud Software. There I have (we are Germans) the status "Fertig" which is defined as part of the category "Done".

Now I have the following situation: I have a story with two subtasks. All three are in the status "Fertig" and on the Kanban Board the subtasks are in the fully right column (which shows items with the status "Fertig")

It would make sense in our case to add a filter on the board that shows only items that are not done yet. So I tried to solve this with the JQL "resolution = Unresolved", but this described story (as an example) still shows off.

Do I need to configure anything else to make this work?

Thanks for your help in advance
Arthur

Accepted answers

Valerie Knapp_dpp5c6

Hi @Arthur Krier , the status of the issue in Jira does not always necessarily agree with the resolution.

Please can you check the workflow for the issue type in question, Story?

Typically, you would need to add a post function to the transition from whatever the penultimate status is, let's say, 'in progress', as an example, to 'done' to set the resolution.

Here I am inside the workflow for this project, which is actually used for multiple issue types but that's fine. I have highlighted the transition to enter the 'Done' state and we can see at the bottom right, that there are 6 Post Functions. -

If you click on the link to the Post Functions, you can see the first one in the list is setting the Resolution to Done on the transition to the Status of Done -

I think this is what you are missing. If I remove the Post Function and now mark a Story as Done in the workflow status, we can see that I am missing the Resolution of Done -

If I look at a Story that was in the status of Done before I made this change to the workflow, you can see that the Resolution is also present -

Please can you try amending the workflow and see if this helps?

All comments

Fabio Racobaldo _Catworkx_

Hi @Arthur Krier ,

try using JQL "Resolution is Empty", this should fix your issue.

Fabio

Arthur Krier

Hey @Fabio Racobaldo _Catworkx_ ,

thank you for your hint, but unfortunately the result still shows done stories as my mentioned example...

Naveen Kumar_Appfire

Hi Arthur,

If you are using "resolution = Unresolved" it still shows the epic issues even after that status is marked as done. Here you need to add the below post function to the Fertig(Done) status.

The Resolution of the issue will be set to Resolve.

OR You can just modify the JQL as below to get the results.

"resolution = Unresolved and status != Fertig"

Valerie Knapp_dpp5c6

Hi @Arthur Krier , the status of the issue in Jira does not always necessarily agree with the resolution.

Please can you check the workflow for the issue type in question, Story?

Typically, you would need to add a post function to the transition from whatever the penultimate status is, let's say, 'in progress', as an example, to 'done' to set the resolution.

If you click on the link to the Post Functions, you can see the first one in the list is setting the Resolution to Done on the transition to the Status of Done -

I think this is what you are missing. If I remove the Post Function and now mark a Story as Done in the workflow status, we can see that I am missing the Resolution of Done -

If I look at a Story that was in the status of Done before I made this change to the workflow, you can see that the Resolution is also present -

Please can you try amending the workflow and see if this helps?

Nic Brough -Adaptavist-

Are your issues resolved?

That is, do they have a resolution set? Status is not relevant to that question, it's not the field that Jira uses to determine if an issue is resolved or not. (One of the jobs of a Jira admin is to make sure that a workflow sets and clears the resolution of an issue when it moves into or out of an end status)

Arthur Krier

Hey @Valerie Knapp ,

thank you very much for this clear instruction!! Also thanks to @Naveen Kumar_Appfire who pointed me to the post functions, too!

I switched the language or my jira to english now to be fully clear with items I see and you all talk about.

In the end it seems like that for some reason I don't see this post-function "The resolution of this issue will be set to done".

Here is the current workflow:

I marked the relevant transmission and you can see (sorry, here still german: "Folgefunktionen (5)") 5 post-functions active.

Opening them I see this:

After clicking on "Add post function" I see those options, but not what I am looking for:

I also tried if one of those post functions enabeles me to set this resolved status but I think those don't. So hm, I still couldn't get to solve it. What else can be wrong in my case?

Naveen Kumar_Appfire

Hi @Arthur Krier

Use the Update Issue Field Function to set the resolution value.

Valerie Knapp_dpp5c6

Hi @Arthur Krier , I think you're on the right track here -

If you go back to the, 'Add Post Function to Transition' screen here, you can see in the screenshot you provided that you aren't setting the resolution.

If you click on the bottom choice, 'Update Issue Field', and then click, 'Add'

The next screen will allow you to define what field you want to update. In this case, we should choose, 'Resolution' from the 'Issue Field' drop-down and then in the 'Field Value', you can can choose the value you want from what is available in your instance. In my case, I will choose, 'Done'. Then, click on 'Add' to add the Post Function.

Now, we can see the Post Function you just added at the top, so you only need to remember to click, 'Publish Draft' and you should be able to try this out and see if it works.

Let us know how you get on.

Arthur Krier

Thank you very much to all of you for your great help. I will be off for some days now but managed to do it almost. I couldn't figure out why it worked with one subtask (it shows the status field with the checked "Done" now) but not for the other although I re-opened both and transfered them through the workflow.

When I am back I will find the time to figure this detail out and give final feedback here again.

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