Our company is looking to add the Jira Service Management widget to our website and add the option where users are able to search the knowledge base. Are we able to constrict the knowledge base so that only users logged in to our websites are able to view articles?
Hi @Blake Hampton welcome to the community
Your service desk must be configured to restrict access by login, so the KB will only be shown for the logged-in users.
If your service desk is open (no customer login required), your kb will be opened as well.
Check this Kb for more info related https://support.atlassian.com/jira-service-management-cloud/docs/change-project-customer-permissions/
Right, I understand that. The question is more centered around the widget. We want to use the Jira Service Management widget, and are fine having that available to users that are not logged in, but are we able to do that as well as limit access to the KB to only users that are logged in?
When you're setting up JSM, there is a Knowledge Base settings section. you can choose who has access to view, whether or not it's any KB user (which includes Internal and External Customers) or Confluence users only.
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